PhoneBurner
Power Dialer / CRM Sync
Zendesk Sell
CRM · Tickets · Triggers
Zendesk Sell + PhoneBurner Integration
Connect PhoneBurner to Zendesk Sell — 2 trigger events, 2 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.
Automation Builder — Real Triggers & Actions
Click any event to select
PhoneBurner Triggers
T01
Call Logged
Call completed and logged
polling
T05
Result Set
Call result/disposition set after call
polling
Zendesk Sell Actions
A01
Create Lead
Creates a new lead
action
A09
Create Call
Logs a call on a lead or contact
action
Field Mapping
Dialer
→
CRM
contact_phone
→
Contact.Phone / Lead.Phone
contact_name
→
Contact.Name / Lead.Name
contact_email
→
Contact.Email / Lead.Email
call_direction
→
Activity.Type (Inbound/Outbound)
call_duration
→
Activity.Duration
disposition
→
Contact.Lead_Status / Deal.Stage
notes
→
Activity.Notes / Call.Description
recording_url
→
Activity.Recording / Custom Field
agent_name
→
Activity.Owner / Task.Assigned_To
timestamp
→
Activity.Date / Call.Date
voicemail_url
→
Activity.Voicemail / Custom Field
campaign_name
→
Lead.Source / Contact.Campaign
ai_summary
→
Activity.Notes / Custom Field
PhoneBurner Triggers
T01
pollingCall Logged
Call completed and logged
T05
pollingResult Set
Call result/disposition set after call
Zendesk Sell Triggers
T09
pollingNew Call
New call logged
PhoneBurner Actions
A01
Create Contact
Creates new contact in PhoneBurner
A03
Add Tag to Contact
Applies tag to contact
Zendesk Sell Actions
A01
Create Lead
Creates a new lead
A09
Create Call
Logs a call on a lead or contact
PhoneBurner API
POST
/1.0/contact
Create contact
GET
/1.0/call/{id}
Get call record
Zendesk Sell API
POST
/v2/leads
Create lead
POST
/v2/calls
Log call
When an agent sets a call disposition in PhoneBurner, the automation maps it to the correct Zendesk Sell action:
| Disposition | CRM Stage / Action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
All fields passed on every PhoneBurner call event — mapped to Zendesk Sell fields. Highlighted fields are critical for automation:
contact_id
contact_name
phone_number
call_duration
result
notes
recording_url
tags
next_call_date