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JustCall
Cloud Phone / SMS / Sales Dialer
Zendesk Sell logo
Zendesk Sell
CRM · Tickets · Triggers

Zendesk Sell + JustCall Integration

Connect JustCall to Zendesk Sell — 7 trigger events, 2 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

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7 Triggers
2 Actions
API Key + Secret
Zapier Available
30-day support
Automation Builder — Real Triggers & Actions
Click any event to select
JustCall Triggers
T03
Call Ended
Call ends and logged (not voicemail)
instant
T04
Missed Call
Incoming call missed — no voicemail
instant
T05
New Voicemail
Missed call with voicemail left
instant
T08
SMS Sent or Received
Any SMS sent or received
instant
T13
Call AI Report Generated
AI-powered call insights generated
instant
T14
Sales Dialer Call Done
Sales Dialer call completed
instant
T19
AI Voice Agent Call
Call picked up by JustCall AI Voice Agent
instant
Zendesk Sell Actions
A01
Create Lead
Creates a new lead
action
A09
Create Call
Logs a call on a lead or contact
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
JustCall Triggers
T03
instant
Call Ended
Call ends and logged (not voicemail)
T04
instant
Missed Call
Incoming call missed — no voicemail
T05
instant
New Voicemail
Missed call with voicemail left
T08
instant
SMS Sent or Received
Any SMS sent or received
T13
instant
Call AI Report Generated
AI-powered call insights generated
T14
instant
Sales Dialer Call Done
Sales Dialer call completed
T19
instant
AI Voice Agent Call
Call picked up by JustCall AI Voice Agent
Zendesk Sell Triggers
T09
polling
New Call
New call logged
JustCall Actions
A01
Send SMS
Sends SMS from agent's JustCall number
A03
Create Contact
Creates contact in JustCall
A05
Add to Sales Dialer
Adds contact to Sales Dialer campaign
A06
Get Voice Agent Data
Retrieves AI Voice Agent data for a call
Zendesk Sell Actions
A01
Create Lead
Creates a new lead
A09
Create Call
Logs a call on a lead or contact
JustCall API
POST
/api/v1/sms
Send SMS
POST
/api/v1/contacts
Create contact
POST
/api/v1/campaigns/add_contact
Add to Sales Dialer Campaign
GET
/api/v1/calls/{id}/ai_report
Get AI report for call
Zendesk Sell API
POST
/v2/leads
Create lead
POST
/v2/calls
Log call

When an agent sets a call disposition in JustCall, the automation maps it to the correct Zendesk Sell action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every JustCall call event — mapped to Zendesk Sell fields. Highlighted fields are critical for automation:

call_id
call_direction
agent_name
agent_email
contact_number
contact_name
contact_email
call_duration_seconds
disposition
notes
recording_url
voicemail_url
timestamp
ai_summary
sentiment