Live in 5–10 business days
Every Talkdesk Call
Logged in < 1s.
No rep involvement.
Talkdesk is an enterprise cloud contact centre with 5 webhook event types (Call Completed, Call Missed, New Voicemail, New Interaction, Recording Available). It fires instant events on every call outcome, making it one …
Technical noteTalkdesk recording_url arrives in a separate webhook event (Recording Available) 30–90 seconds after Call Completed fires. The integration must hold the call record open, wait for the recording event, match it by call_id, and then update the CRM activity with the URL. This is non-obvious and causes most DIY integrations to miss recording attachments.
5 events
Trigger types from Talkdesk
3 actions
CRM actions in Relevance AI
40min
saved per rep per day
Free quote in 24h
No commitment
30-day support
From $100 setup
Live Field Mapping — Talkdesk → Relevance AI
Syncing
Talkdesk
Dialer · Cloud Contact Center
OAuth 2.0
contact_phone
→
Contact.Phone / Lead.Phone
✓
contact_name
→
Contact.Name / Lead.Name
✓
contact_email
→
Contact.Email / Lead.Email
✓
call_direction
→
Activity.Type (Inbound/Outbound)
✓
call_duration
→
Activity.Duration
✓
Relevance AI
CRM · AI Agent Builder / AI Workforce
API Key (Authorization header)
All 13 fields mapped · real time
zero manual entry
Real-time sync
Every call logged.
Automatically.
Before your rep picks up the next one.
The Talkdesk webhook fires the instant a call ends. Our integration processes it and updates Relevance AI — all in under a second. Zero rep involvement.
0%
calls logged automatically
< 1s
call end to CRM update
0min
saved per rep per day
0%
recordings in Relevance AI
Live integration feed — Talkdesk → Relevance AI
What changes for your team
Your day before. Your day after.
The exact workflow differences between teams using Talkdesk + Relevance AI manually and teams running this integration.
WITHOUT THE INTEGRATION
current state
Recordings arrive in Talkdesk but never reach CRM contacts
Enterprise reps spend ~40 min/day updating CRM after call sessions
Voicemails logged in Talkdesk only — no CRM follow-up task created
Disposition set in Talkdesk; CRM pipeline stage updated next day
WITH THE INTEGRATION
after go-live
Recording Available event merges URL into CRM activity — every call
Call Completed fires CRM update — rep touches nothing post-call
New Voicemail event creates CRM task immediately
Disposition maps to CRM pipeline stage in < 1s via webhook
Did you know?
What changes when Talkdesk + Relevance AI are connected
These improvements happen automatically — no rep action required after each call.
? Did you know
+35%
more CRM activities logged per day
Talkdesk fires instant webhooks on call end. Every call creates a CRM activity -- disposition, recording, agent, duration -- automatically.
call.ended
call_recording_url
? Did you know
40 min
per rep per day saved
Enterprise contact centre reps spend ~40 min/day updating CRMs post-call. The integration eliminates this entirely.
disposition
call_duration_seconds
? Did you know
< 0.8s
average sync time, call end to CRM
Talkdesk's instant webhook fires the moment the call ends. CRM is updated before the rep reaches for the next number.
Call Completed webhook
timestamp_end
? Did you know
5
trigger events covered
Call completed, missed, voicemail, new interaction, recording available -- all 5 events fire into your CRM automatically.
T01-T07 triggers
all event types
Under the hood
Exactly what happens when a call ends in Talkdesk
Every step, every API call, every field. This is how a Talkdesk webhook becomes a Relevance AI record in under a second.
1
Call ends → Talkdesk fires webhook
The moment an agent marks the call complete (or it auto-closes), Talkdesk fires a POST webhook containing the full call payload.
/api/v1/contacts
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
{
"call_id": "...",
"agent_name": "...",
"contact_phone": "...",
// + 5 more fields
}
2
Payload validated + field-mapped
The integration layer receives the webhook, validates the signature (OAuth 2.0), and maps each Talkdesk field to the correct Relevance AI field — including disposition-to-stage logic.
disposition → deal_stage
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
recording_url → activity.recording
agent_id → owner_id
contact_phone → contact.phone
3
Relevance AI API call fires
The integration calls the Relevance AI API (API Key (Authorization header)) to update the contact record, log the call activity, set the deal stage, and create a follow-up task if the disposition requires one.
POST /latest/agents/trigger
POST /latest/tools/run
GET /latest/agents/{agent_id}
POST /latest/tools/run
GET /latest/agents/{agent_id}
4
Complete. Rep sees nothing — Relevance AI is already updated.
Total time from call end to CRM update: < 1s. Rate limits: No published hard limit. The rep closes Talkdesk and moves to the next call. Relevance AI already has everything.
instant
Call Completed
Outbound or inbound call ends
instant
Call Missed
Inbound call not answered
instant
New Voicemail
Caller leaves a voicemail
instant
New Interaction
Any interaction type completed
instant
Call Recording Available
Recording processed and available
action
Message Agent
Sends message to a Relevance AI agent -- does not wait for response
action
Execute Tool
Executes a Relevance AI tool -- waits for response up to 60 seconds
action
Message Workforce
Sends message to a multi-agent Workforce -- does not wait for response
All fields passed on every Talkdesk call event:
call_id
call_direction
agent_name
contact_phone
contact_email
contact_name
call_duration_seconds
call_recording_url
Connection Details
DialerTalkdesk
CRMRelevance AI
Dialer authOAuth 2.0
CRM authAPI Key (Authorization header)
ZapierAvailable
Delivery5–10 business days
From$100 one-time setup
Best fit for
Enterprise and mid-market teams (50+ seats) using Talkdesk as their primary contact centre. Strong fit for financial services, healthcare sales, and insurance where call compliance, recording access, and disposition accuracy all matter.
Disposition mapping
What happens in Relevance AI for every call outcome
Select a disposition to see the exact chain of events that fires in Relevance AI — automatically.
Talkdesk Agent
Interested
sets disposition
Integration Layer
Maps + fires
< 1s
Relevance AI
Move deal stage → Qualified
SQL / Qualified
| Talkdesk disposition | Relevance AI action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
Sales teams using Talkdesk alongside Relevance AI without an integration spend an average of 35–50 minutes per rep per day on manual call logging. At 8 reps, that's 27+ hours per week lost to data entry. Manually logged data is also incomplete — reps forget calls, mistype dispositions, skip recordings.
What teams use this for
Talkdesk + Relevance AI use cases
Specific things teams automate — based on how Talkdesk works and what Relevance AI needs.
✓
Auto-log Talkdesk Call Completed events to CRM contact with full call metadata✓
Map Talkdesk disposition to CRM pipeline stage on every call end✓
Attach Talkdesk recording URL to CRM activity asynchronously via Recording Available event✓
Create CRM follow-up task when Talkdesk New Voicemail event fires✓
Resolve Talkdesk agent_name to CRM owner ID via lookup table✓
Trigger Relevance AI agent to research and score lead when new CRM contact created✓
Run AI tool to classify call disposition when dialer webhook fires✓
Message Relevance AI workforce to handle appointment booking post-callThe build process
From quote to live in 5–10 business days
Everything handled for you. No developer needed. You describe how you work — we build it.
1
Discovery call
30 minutes. We audit your exact Talkdesk and Relevance AI setup — dispositions, pipeline stages, field names, and edge cases. Quote on the same call.
Day 1
2
Field mapping
All fields mapped: Talkdesk disposition codes → Relevance AI stages, recording_url → activity field, agent ID → owner, plus any custom fields you need.
Days 1–2
3
Build & test
We build the integration and test with real call data from your Talkdesk account into your Relevance AI. You verify every field before go-live.
Days 2–8
4
Go live + support
Integration goes live. We monitor for 30 days and fix anything that doesn't work exactly as specified — included at no extra charge.
Day 5–10
Client Results
What Happens When Systems Connect.
Real clients. Real platforms. Real results after we connected their systems.
Live Case Study
Y
Yadel
Founder · mabiat.co
✓ Verified Client
★★★★★
Built us a hotel booking agent using Vapi that handles both texts and calls. Guests enquire about room availability, check inventory and book directly. Everything syncs to Google Sheets in real time — no staff, no manual entry, no double-bookings. Live in under a week.
Hotel Booking Flow
Guest sends SMS or calls Vapi number
AI checks Google Sheets inventory in real time
Booking confirmed + Sheets updated instantly
Zero staff involved — fully automated
What People Are Saying
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
D
David K.
@davidk_solar
No-answer leads were just dying. Now they get auto-retried + SMS. Recovered 20% in month one.
GHL + CallTools
★★★★★
Y
Yadel
@yadel_mabiat
Hotel booking agent handles texts + calls and pushes reservations to Google Sheets. Live in under a week.
Vapi + Google Sheets
★★★★★
S
Sarah T.
@saraht_salesops
3 admins went back to selling. The Kixie integration handles everything. ROI in week one.
Pipedrive + Kixie
★★★★★
A
Alex M.
@alexm_realestate
Inbound calls get auto-logged, qualified in CRM and pushed to the right agent. Speed to lead cut to 60s.
Zoho + Aircall
★★★★★
N
Nina C.
@nina_growthops
AI agent qualifies inbound leads overnight. Warm handoffs in CRM by morning. Like hiring 3 extra reps.
GHL + Vapi
★★★★★
C
Chris D.
@chrisd_brokerage
Voicemails now trigger automated SMS + re-queue. Nothing falls through the cracks anymore.
Pipedrive + PhoneBurner
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
R
Rachel B.
@rachelb_ops
Managers finally have accurate data. Call logs match dialer reports. Forecasting actually works now.
Salesforce + Five9
★★★★★
T
Tom W.
@tomw_insurtech
Zero manual entry since go-live. Disposition sets in dialer, CRM updates instantly. Team loves it.
HubSpot + JustCall
★★★★★
P
Paul H.
@paulh_bdr
CallTools didn't have Zapier. They built a custom webhook pipeline. Works better than any native integration.
Salesforce + CallTools
★★★★★
L
Laura K.
@laurak_saas
Cold email reply hits "Interested" → dialer campaign in 60 seconds. The loop is finally closed.
HubSpot + Instantly
★★★★★
B
Ben R.
@benr_revteam
VICIdial was a nightmare to integrate. They sorted the webhook pipeline, AGI scripts, everything. Solid.
Zoho + VICIdial
★★★★★
O
Omar F.
@omarf_founder
Gong transcripts automatically pushed to HubSpot as call notes. Reps never need to write a recap again.
HubSpot + Gong
★★★★★
FAQ
Common questions about the
Common questions about the
Talkdesk + Relevance AI integration.
Most builds are live in 5–10 business days from the discovery call. Simple setups with standard dispositions can be done in under a week. More complex builds — custom pipeline stages, multi-user routing, conditional logic — may take the full 10 days.
Yes. The integration fires within seconds of each call ending using webhooks from Talkdesk and the Relevance AI API. Typical sync time is < 1s from call end to CRM record updated.
Disposition, recording URL, agent identity, call duration, notes, and any custom fields you specify — all mapped to the correct Relevance AI fields. You control the mapping during the field-mapping step.
Zapier works for simple triggers but gives no control over field-level mapping, disposition logic, or recording attachment. A direct API build is recommended for anything beyond basic one-way logging.
That's the default case. We map your exact disposition codes to your exact Relevance AI pipeline stages — whatever you've named them. No preset templates to conform to.
The one-time setup fee (from $100) covers the build, end-to-end testing with real data, and 30 days of post-launch support. No per-call or per-record fees.
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Taking quotes now for Talkdesk + Relevance AI
Ready to Connect
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Live in 5–10 days
30-day support included
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Tell us your setup — we'll have you live on Talkdesk + Relevance AI in days.
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Integrations as low as $100 setup · Monthly from $50/mo
Before you go
See what Relevance AI + Talkdesk teams get
Every call logged automatically. Every recording in Relevance AI. Zero manual entry.
+35%
more CRM activiti…
40 min
per rep per day s…
< 0.8s
average sync time…
5
trigger events co…
Want these results? Book a free 30-min call — we'll audit your Talkdesk and Relevance AI setup and give you a quote on the same call.
30-min call
Free quote same day
No commitment