Aircall logo
Aircall
Cloud Phone System / Sales Dialer
Pipedrive logo
Pipedrive
CRM · Deals · Activities

Pipedrive + Aircall Integration

Connect Aircall to Pipedrive — 5 trigger events, 4 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

Get This Integration → ← All Integrations
5 Triggers
4 Actions
Webhook-based
Zapier Available
30-day support
Aircall Zapier integration is invite-only as of 2025. Set webhook URL in Aircall Dashboard > Integrations & API, then paste into Zapier Catch Hook.
Automation Builder — Real Triggers & Actions
Click any event to select
Aircall Triggers
E04
call.answered
Call answered by agent
webhook
E06
call.tagged
Tag added to a call
webhook
E08
call.commented
Comment added to a call
webhook
E12
call.ended
Call fully ended and logged
webhook
E13
contact.created
Contact created in Aircall
webhook
Pipedrive Actions
A01
Create Deal
Creates a new deal
action
A03
Create Person
Creates contact with full field support
action
A07
Create Activity
Creates activity (call log) with associations
action
A09
Create Note
Creates a note on deal/person
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
Aircall Triggers
E04
webhook
call.answered
Call answered by agent
E06
webhook
call.tagged
Tag added to a call
E08
webhook
call.commented
Comment added to a call
E12
webhook
call.ended
Call fully ended and logged
E13
webhook
contact.created
Contact created in Aircall
Pipedrive Triggers
T07
instant
Deal Stage Changed
Deal's stage updated
T02
polling
New Deal
New deal created
T04
polling
New Lead
New lead created
T16
instant
New Deal in Stage
Deal enters a specific pipeline stage
Aircall Actions
A01
Create Contact
Creates contact in Aircall
A04
Add Comment to Call
Adds comment/note to call record
A06
Display Insight Cards
Shows info cards during active call
Pipedrive Actions
A01
Create Deal
Creates a new deal
A03
Create Person
Creates contact with full field support
A07
Create Activity
Creates activity (call log) with associations
A09
Create Note
Creates a note on deal/person
Aircall API
GET
/v1/calls/{id}
Get call info
POST
/v1/contacts
Create contact
POST
/v1/calls/{id}/comments
Add comment to call
Pipedrive API
POST
/api/v1/deals
Create deal
PUT
/api/v1/deals/{id}
Update deal stage
POST
/api/v1/activities
Log call activity

When an agent sets a call disposition in Aircall, the automation maps it to the correct Pipedrive action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every Aircall call event — mapped to Pipedrive fields. Highlighted fields are critical for automation:

id
uuid
direction
status
missed_call_reason
started_at
answered_at
ended_at
duration
recording
voicemail
comments
tags
number
contact
user