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PhoneBurner
Power Dialer / CRM Sync
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Monday CRM
CRM · Boards · Automations

Monday CRM + PhoneBurner Integration

Connect PhoneBurner to Monday CRM — 2 trigger events, 2 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

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2 Triggers
2 Actions
OAuth 2.0
Zapier Available
30-day support
Automation Builder — Real Triggers & Actions
Click any event to select
PhoneBurner Triggers
T01
Call Logged
Call completed and logged
polling
T05
Result Set
Call result/disposition set after call
polling
Monday CRM Actions
A01
Create Item
Creates a new item on a board
action
A03
Change Column Value
Changes a specific column's value
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
PhoneBurner Triggers
T01
polling
Call Logged
Call completed and logged
T05
polling
Result Set
Call result/disposition set after call
Monday CRM Triggers
T03
instant
Column Value Changed
Column value updated in a board
T04
instant
Status Column Changed
Status column value changed
PhoneBurner Actions
A01
Create Contact
Creates new contact in PhoneBurner
A03
Add Tag to Contact
Applies tag to contact
Monday CRM Actions
A01
Create Item
Creates a new item on a board
A03
Change Column Value
Changes a specific column's value
PhoneBurner API
POST
/1.0/contact
Create contact
GET
/1.0/call/{id}
Get call record
Monday CRM API
POST
/v2 (GraphQL)
Create or update board item

When an agent sets a call disposition in PhoneBurner, the automation maps it to the correct Monday CRM action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every PhoneBurner call event — mapped to Monday CRM fields. Highlighted fields are critical for automation:

contact_id
contact_name
phone_number
call_duration
result
notes
recording_url
tags
next_call_date