Aircall logo
Aircall
Cloud Phone System / Sales Dialer
Monday CRM logo
Monday CRM
CRM · Boards · Automations

Monday CRM + Aircall Integration

Connect Aircall to Monday CRM — 5 trigger events, 2 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

Get This Integration → ← All Integrations
5 Triggers
2 Actions
Webhook-based
Zapier Available
30-day support
Aircall Zapier integration is invite-only as of 2025. Set webhook URL in Aircall Dashboard > Integrations & API, then paste into Zapier Catch Hook.
Automation Builder — Real Triggers & Actions
Click any event to select
Aircall Triggers
E04
call.answered
Call answered by agent
webhook
E06
call.tagged
Tag added to a call
webhook
E08
call.commented
Comment added to a call
webhook
E12
call.ended
Call fully ended and logged
webhook
E13
contact.created
Contact created in Aircall
webhook
Monday CRM Actions
A01
Create Item
Creates a new item on a board
action
A03
Change Column Value
Changes a specific column's value
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
Aircall Triggers
E04
webhook
call.answered
Call answered by agent
E06
webhook
call.tagged
Tag added to a call
E08
webhook
call.commented
Comment added to a call
E12
webhook
call.ended
Call fully ended and logged
E13
webhook
contact.created
Contact created in Aircall
Monday CRM Triggers
T03
instant
Column Value Changed
Column value updated in a board
T04
instant
Status Column Changed
Status column value changed
Aircall Actions
A01
Create Contact
Creates contact in Aircall
A04
Add Comment to Call
Adds comment/note to call record
A06
Display Insight Cards
Shows info cards during active call
Monday CRM Actions
A01
Create Item
Creates a new item on a board
A03
Change Column Value
Changes a specific column's value
Aircall API
GET
/v1/calls/{id}
Get call info
POST
/v1/contacts
Create contact
POST
/v1/calls/{id}/comments
Add comment to call
Monday CRM API
POST
/v2 (GraphQL)
Create or update board item

When an agent sets a call disposition in Aircall, the automation maps it to the correct Monday CRM action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every Aircall call event — mapped to Monday CRM fields. Highlighted fields are critical for automation:

id
uuid
direction
status
missed_call_reason
started_at
answered_at
ended_at
duration
recording
voicemail
comments
tags
number
contact
user