Live in 5–10 business days

Keap (Infusionsoft) + Five9 Integration

Connect Five9 to Keap (Infusionsoft) — 5 trigger events, 5 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.

5 Trigger events
5 CRM actions
30-day support
API / Webhook
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No commitment
Production-grade
Five9 has no native Zapier integration. Integrations use the Five9 REST API + Webhooks directly, or native adapters for Salesforce, ServiceNow, Microsoft Dynamics, Oracle and Zendesk.
Live Integration Log
Active
DIAL Call completed — Five9 0.0s
SYNC Disposition + notes → Keap (Infusionsoft) 0.3s
CRM Contact updated · deal stage set 0.5s
REC Recording URL stored · task created 0.7s
OK Sync complete — rep did nothing 0.8s
Syncing in real time zero manual entry
Automation Builder — Real Triggers & Actions
Click any event to select
Five9 Triggers
E01
call.created
New call initiated
webhook
E03
call.ended
Call terminated with all metadata
webhook
E04
call.disposition_set
Agent sets call disposition after call
webhook
E05
voicemail.received
New voicemail left
webhook
E08
agent.state_changed
Agent status changes (ready/not ready)
webhook
Keap (Infusionsoft) Actions
A01
Create Contact
Creates a new contact in Keap
action
A02
Update Contact
Updates an existing contact
action
A03
Add Tag to Contact
Applies a tag to trigger automation sequences
action
A04
Create Task
Creates a follow-up task
action
A05
Create Note
Creates a note on a contact record
action
Field Mapping
Dialer → CRM
contact_phone
Contact.Phone / Lead.Phone
contact_name
Contact.Name / Lead.Name
contact_email
Contact.Email / Lead.Email
call_direction
Activity.Type (Inbound/Outbound)
call_duration
Activity.Duration
disposition
Contact.Lead_Status / Deal.Stage
notes
Activity.Notes / Call.Description
recording_url
Activity.Recording / Custom Field
agent_name
Activity.Owner / Task.Assigned_To
timestamp
Activity.Date / Call.Date
voicemail_url
Activity.Voicemail / Custom Field
campaign_name
Lead.Source / Contact.Campaign
ai_summary
Activity.Notes / Custom Field
Five9 Triggers
E01
webhook
call.created
New call initiated
E03
webhook
call.ended
Call terminated with all metadata
E04
webhook
call.disposition_set
Agent sets call disposition after call
E05
webhook
voicemail.received
New voicemail left
E08
webhook
agent.state_changed
Agent status changes (ready/not ready)
Keap (Infusionsoft) Triggers
T01
polling
New Contact
New contact created
T02
polling
New Action Sequence
New action sequence added
T03
polling
New Note
New note added, deleted or edited on a contact
T04
polling
New Appointment
New appointment added (Ultimate plan)
Five9 Actions
A01
POST /api/contacts
Search or create contacts
A02
POST /api/calls
Initiate call or retrieve data
A03
POST /api/campaigns
Manage campaign lists
A04
POST /api/dispositions
Set or retrieve call dispositions
Keap (Infusionsoft) Actions
A01
Create Contact
Creates a new contact in Keap
A02
Update Contact
Updates an existing contact
A03
Add Tag to Contact
Applies a tag to trigger automation sequences
A04
Create Task
Creates a follow-up task
A05
Create Note
Creates a note on a contact record
Five9 API
POST
/api/contacts/
Search/create contacts
POST
/api/calls/
Initiate call / get data
POST
/api/campaigns/
Manage campaign lists
GET
/api/recordings/{callId}
Retrieve call recording
Keap (Infusionsoft) API
POST
/v1/contacts
Create contact
PATCH
/v1/contacts/{id}
Update contact
POST
/v1/contacts/{id}/tags
Apply tag to contact
POST
/v1/tasks
Create task
POST
/v1/contacts/{id}/notes
Create note on contact

When an agent sets a call disposition in Five9, the automation maps it to the correct Keap (Infusionsoft) action:

Disposition CRM Stage / Action Stage
Interested Move deal stage → Qualified SQL / Qualified
Booked / Meeting Set Create calendar event + stage update Meeting Scheduled
Not Interested Update contact status → Disqualified Disqualified
No Answer Re-queue + follow-up task or SMS Attempted (retry)
Voicemail Left Set contact status → Attempted Attempted
Callback Requested Create CRM task → Schedule Callback Callback Scheduled
Wrong Number Flag phone field as invalid Invalid
DNC Requested Set opt-out flag + suppress contact Opted Out
Busy Re-queue with delay timer Re-queue

All fields passed on every Five9 call event — mapped to Keap (Infusionsoft) fields. Highlighted fields are critical for automation:

callId
sessionId
agentName
ani
dnis
duration
talkTime
holdTime
dispositionName
notes
recordingUrl
queueName
campaignName
contactId
timestamp
Also notify via
Add-on layer
Slack
Slack
Call alerts to channels & DMs
Microsoft Teams
Microsoft Teams
Adaptive cards for enterprise
WhatsApp Business
WhatsApp Business
Instant lead follow-up message
Telegram
Telegram
Lightweight bot notifications

Any of the above can be bundled with your Keap (Infusionsoft) + Five9 build.