Talkdesk
Cloud Contact Center
ActiveCampaign
Automations · Deals · CRM
ActiveCampaign + Talkdesk Integration
Connect Talkdesk to ActiveCampaign — 5 trigger events, 3 CRM actions, full field mapping and real-time sync. Custom-built, production-grade. Live in 5–10 business days.
Automation Builder — Real Triggers & Actions
Click any event to select
Talkdesk Triggers
T01
Call Completed
Outbound or inbound call ends
instant
T02
Call Missed
Inbound call not answered
instant
T03
New Voicemail
Caller leaves a voicemail
instant
T05
New Interaction
Any interaction type completed
instant
T07
Call Recording Available
Recording processed and available
instant
ActiveCampaign Actions
A01
Create or Update Contact
Upsert contact with all fields
action
A02
Add Tag to Contact
Adds tag to an existing contact
action
A07
Add to Automation
Enrolls contact in an automation
action
Field Mapping
Dialer
→
CRM
contact_phone
→
Contact.Phone / Lead.Phone
contact_name
→
Contact.Name / Lead.Name
contact_email
→
Contact.Email / Lead.Email
call_direction
→
Activity.Type (Inbound/Outbound)
call_duration
→
Activity.Duration
disposition
→
Contact.Lead_Status / Deal.Stage
notes
→
Activity.Notes / Call.Description
recording_url
→
Activity.Recording / Custom Field
agent_name
→
Activity.Owner / Task.Assigned_To
timestamp
→
Activity.Date / Call.Date
voicemail_url
→
Activity.Voicemail / Custom Field
campaign_name
→
Lead.Source / Contact.Campaign
ai_summary
→
Activity.Notes / Custom Field
Talkdesk Triggers
T01
instantCall Completed
Outbound or inbound call ends
T02
instantCall Missed
Inbound call not answered
T03
instantNew Voicemail
Caller leaves a voicemail
T05
instantNew Interaction
Any interaction type completed
T07
instantCall Recording Available
Recording processed and available
ActiveCampaign Triggers
T04
instantDeal Stage Changed
Deal moved to a different stage
T06
instantTag Added to Contact
Specified tag added to contact
Talkdesk Actions
A01
Create Contact
Creates a new contact in Talkdesk
A02
Update Contact
Updates existing contact
A03
Create Outbound Call
Initiates an outbound call
A04
Create Callback
Schedules a callback for a contact
ActiveCampaign Actions
A01
Create or Update Contact
Upsert contact with all fields
A02
Add Tag to Contact
Adds tag to an existing contact
A07
Add to Automation
Enrolls contact in an automation
Talkdesk API
POST
/api/v1/contacts
Create/update contact
GET
/api/v1/calls/{callId}
Get call details
POST
/api/v1/calls
Initiate outbound call
GET
/api/v1/recordings/{id}
Retrieve recording URL
ActiveCampaign API
POST
/api/3/contacts
Create or update contact
POST
/api/3/contactTags
Add tag to contact
When an agent sets a call disposition in Talkdesk, the automation maps it to the correct ActiveCampaign action:
| Disposition | CRM Stage / Action | Stage |
|---|---|---|
| Interested | Move deal stage → Qualified | SQL / Qualified |
| Booked / Meeting Set | Create calendar event + stage update | Meeting Scheduled |
| Not Interested | Update contact status → Disqualified | Disqualified |
| No Answer | Re-queue + follow-up task or SMS | Attempted (retry) |
| Voicemail Left | Set contact status → Attempted | Attempted |
| Callback Requested | Create CRM task → Schedule Callback | Callback Scheduled |
| Wrong Number | Flag phone field as invalid | Invalid |
| DNC Requested | Set opt-out flag + suppress contact | Opted Out |
| Busy | Re-queue with delay timer | Re-queue |
All fields passed on every Talkdesk call event — mapped to ActiveCampaign fields. Highlighted fields are critical for automation:
call_id
call_direction
agent_name
contact_phone
contact_email
contact_name
call_duration_seconds
call_recording_url
disposition
notes
queue_name
timestamp_start
timestamp_end
ring_time
talk_time
hold_time